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Microsoft Dynamics 365 Support Services
City Dynamics has an inhouse team dedicated to providing ongoing support for Microsoft Dynamics 365.
Microsoft Dynamics 365 Support to resolve any issues
City Dynamics can manage all your support requirements. The same team that implements Microsoft Dynamics 365, and understands how our clients operate, are on hand to resolve technical issues in a fast and effective manner.
We offer remote technical support during office hours for all our clients.
Continually improving Microsoft Dynamics 365 Support
To monitor and improve the Microsoft Dynamics 365 support we deliver, surveys are automatically sent upon closure of every individual support call. This gives us valuable feedback, enabling us to continually make improvements to the support we deliver.
Our goal is rapid resolution
At City Dynamics, we pride ourselves on having a Microsoft Dynamics 365 support team that is:
Our helpdesk staff are Microsoft certified in Dynamics 365 applications. We always aim to resolve issues as quickly and efficiently as possible, and our approachable support team communicate clearly using language our customers can understand.
Why choose City Dynamics Support?
City Dynamics delivers ongoing support to help our clients manage all issues and maintain their Microsoft Dynamics 365 systems for the long term.
We have decades of experience when it comes to implementing, managing and supporting Microsoft Dynamics 365 systems. Our dedicated in-house support team can help you address incidents quickly and efficiently to ensure your system remains fully operational and future-proof.
Frequently Asked Questions
Microsoft Dynamics 365 Support is a customer service and technical assistance program provided by City Dynamics for the Dynamics 365 suite of business applications. The support services offered include online, email and telephone support through paid support plans with dedicated technical support for standard and customised solutions. The level of support varies based on the chosen plan, with response guarantees, and personalised support from our team with the added back up of Microsoft experts.
Support services at City Dynamics cover Break/fix support. This provides help to resolve Microsoft Dynamics 365 issues and answer basic ‘how to’ user questions. We also offer managed services support for a range of connected solutions such as ClickDimensions, Power Automate and Power BI. Contact us to find out more about how our service can help you get the most out of your system and feel confident that you will receive the support that you need.
Our support plans can be tailored to your requirements. Base level support starts at £25 per full user per month which covers break/fix support and basic ‘how to’ questions. We also include ‘onboarding’ for new users to master the basics and use the system with confidence, insights, advice, webinars, regular tips and tricks and system reviews.
Beyond our comprehensive helpdesk support, the team of City Dynamics consultants are available to assist and make ongoing improvements to your system performance. We can build a package that includes regular time for building data insights, additional workflow automation, added functionality, managing system updates and changes and review of your current usage.
City Dynamics will be on hand to support and assist you through to the very last stages when your new system goes live. Once the project is complete and initial queries have been resolved, we highly recommend that you subscribe to our support services to get the best from your new system moving forwards.
Optimise your Dynamics 365 Support
With an in-depth understanding of Microsoft Dynamics 365, our Microsoft certified team of dedicated support staff will provide the right level of support for your organisation.