Microsoft Dynamics Software

Dynamics 365 brings together the best of Microsoft’s CRM and ERP cloud offerings into one cloud service with specific, purpose built apps for each of your key business processes, including finance, sales, customer service, marketing and project service.

Microsoft Dynamics 365

Microsoft Dynamics Applications

Dynamics 365 provides customers with the familiarity of the Microsoft UI, alongside cutting edge analytics, integration and workflow. The platform ensures consistency, interoperability and extensibility.

Microsoft Dynamics 365
Microsoft Dynamics 365

Microsoft Dynamics 365
Business Central

Dynamics 365 Business Central brings the full power of Dynamics NAV to the cloud, as a modern solution for modern businesses. Business Central has at its foundation a set of trusted, proven technologies in a single, end-to-end application.

Unify your business, and boost efficiency with automated tasks and workflows—all integrated within familiar Office tools like Outlook, Word, and Excel.

Microsoft Dynamics GP
(Great Plains)

Dynamics GP (formally known as Great Plains) is a complete enterprise resource planning (ERP) solution for small to medium-sized businesses.

Dynamics GP helps you gain control over your primary business drivers – from financials to operations, Dynamics GP brings people and systems together to support your business ambitions.

Microsoft Dynamics 365

Over 15 years experience delivering and tailoring Microsoft solutions

We help to fit world class software solutions to your business, recommending the latest Microsoft Dynamics 365 software and implementing it. Our solutions are flexible and efficient, enabling you to create a fully integrated back end for your business. Dynamics 365 marries the current Microsoft Dynamics solutions for customer relationship management (CRM) and enterprise resource planning (ERP).

What is Microsoft Dynamics 365?

Dynamics 365 is a suite of interlinked business applications to satisfy a wide range of operational needs. Each application is modular and can be connected with existing tools and systems to extend their capabilities and build a comprehensive business tech stack.


D365 comes with the familiar User Interface of other Microsoft products, alongside modern workflows, integrations and analytics. The platform ensures compatibility, consistency and flexibility with other software so you can seamlessly integrate D365 into your business.

Microsoft Dynamics 365
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The core features of Microsoft Dynamics 365

This feature supports all aspects of your sales processes, including internal and field sales, helping you to build loyalty with your customers. Dynamics 365 gives your sales process transparency through tracking order processing and providing an overview of each customer; including details on all orders and communications. Dynamics 365 for Sales lets your sales team bring digital intelligence into each deal and focus on the right prospects with contextual customer insights based on social networks, news, events and connections.

Dynamics 365 enables quick replies to customer requests, building consistency and reassurance into your customer support. This makes managing your customers straightforward; helping your team to build better relationships and improve satisfaction. Dynamics 365 for customer service integrates your sales, marketing and financial systems to give your team a 360-degree view of your customers so you can better serve and support their needs and drive revenue.

Dynamics offer a complete financial management solution for small and medium-sized businesses, helping you adapt quickly to changing market demands and drive business growth. Dynamics 365 Business Central enables you to close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure compliance.

Dynamics 365 for Marketing allows for your company’s marketing activity to utilise the powerful cloud-based capabilities of Dynamics 365; allowing end-users to create custom email templates, actionable surveys and forms all within one solution. Manage and create automated campaigns and events alongside Dynamics 365 for Marketing’s powerful lead management and reporting toolset to make engaged and informed interactions that will power your business’ success.

PSA brings strong project management functionality to the Dynamics 365 solution, allowing for in-depth project planning; as well as deep-level sales, operations, time and resource management. Customer engagement is at the core of PSA, making it an ideal platform for ensuring your company’s projects meet all your client needs, whilst maximising team collaboration and efficiency.
Microsoft Dynamics 365

Dynamics 365 enables you to:

  • Cherrypick from apps – so you can start with what you need, growing at your own pace to run your business in the cloud.
  • Achieve greater productivity where you need it with customised productivity tools. Dynamics 365 will help you to integrate your business processes, facilitating greater collaboration and increasing productivity across your business.
  • Draw on built-in business intelligence with applications that fuse big data, advanced analytics and IoT.
  • Anticipate growth through nimble, adaptable applications that allow you to compose, modify and extend processes in real-time as you need them.
  • With Dynamics 365, organisations can reimagine their business model with a consistent, flexible, extensible platform.

Microsoft Dynamics 365 works with:

Office 365

Make use of Dynamics 365's full integration potential with many of the essential Office 365 applications including Excel, Word and SharePoint.

Cortana Intelligence Suite

Fully harness the power of Microsoft's AI-powered Cortana Intelligence Suite to effectively analyse your company's data to engage in automated, intelligent action to power your company's success.

Power BI

Engage with your data on a whole new level through Power BI's detailed reporting functionality. Produce detailed, real-time dashboards comprised of actionable charts and data reports to ensure all your business actions are well informed and accurate.


Use PowerApps to create bespoke business apps to expand your solution's capabilities through task and process automation applications, allowing your company to embrace a Common Data Service (CDS).

Learning Microsoft Dynamics 365 depends on your background, but it offers a user-friendly interface. Bespoke Training and resources are available from City Dynamics, as a trusted Dynamics 365 Partner.

Yes, Microsoft Dynamics 365 includes CRM (Customer Relationship Management) capabilities, but it also offers a range of other business applications for ERP, marketing, and more.

Microsoft Dynamics 365 is a suite of business applications used for various purposes, including managing customer relationships (CRM), financials, operations, marketing, and more, to streamline business processes.

Microsoft 365 is a suite of productivity tools like Word, Excel, and Outlook, while Dynamics 365 is a suite of business applications for managing different aspects of a business, including CRM and ERP.

Microsoft Dynamics 365 is a cloud-based software suite offering a wide range of business applications, including CRM, ERP, marketing, customer service, and more, to help organisations manage various aspects of their operations.

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