Microsoft Dynamics 365 CRM solutions
City Dynamics delivers a range of Microsoft Dynamics CRM solutions that empower businesses to effectively manage all aspects of their customer relationships.
Microsoft Dynamics 365 CRM Sales
Expertly implemented by City Dynamics, Microsoft Dynamics 365 Sales is a cloud-based CRM system that will enable your business to:
Build stronger customer relationships
Gain deeper customer insights to nurture them at every touchpoint and interaction.
Win new customers
By connecting your salesforce with customers through all the right communications channels.
Use AI to boost revenue
Sales cycles can be streamlined with suggested actions based on the best opportunity to close.
Improve pipeline management
Help sellers to sell smarter with automated recommendations for a stronger pipeline.
Reduce admin time
Sales processes and repetitive admin tasks can be automated, allowing your teams to focus on selling.
Maximise sales
Ultimately D365 Sales will help your organisation boost sales using a variety of powerful tools and technologies.
Microsoft Dynamics 365 CRM Marketing
With the Microsoft Dynamics 365 CRM Marketing application, City Dynamics can help your business to:
Transform customer experiences
By creating more personalised customer journeys to strengthen relationships and earn loyalty.
Engage customers faster
Using trigger-based customer journeys via email, text messages or other channels, customer journeys can be triggered in real time.
Personalise customer experiences
AI-driven insights can be used to turn data insights into the most appropriate course of action.
Scale your business
With a centralised platform that can easily be customised with marketing tools that you are already using.
Quickly win customers and earn their loyalty
With D365 Marketing, real-time customer journeys can be created across all customer touchpoints.
Collaborate across departments
All teams can collaborate and engage across the entire customer journey.
Microsoft Dynamics 365 CRM Customer Service
City Dynamics provides Dynamics 365 Customer Service solutions that enable our clients to transform their service delivery and consistently delight customers.
Make agents’ lives easier
AI-driven productivity tools provide the right information at the right time to help agents close calls faster.
Make customers’ lives easier
Virtual agents and knowledge base portals provide customers with self-service capabilities.
Optimise your operations
D365 Customer Service is based on a single consolidated platform that provides insights and is adaptable.
Connect with customers
Communicate with your customers on their preferred channel and deliver consistent experiences.
Know your customers better
When you can recognise and connect with customers quickly, you can personalise and improve interactions.
Work smarter
Deliver amazing customer service with connected processes, without increasing headcount.
Why choose City Dynamics as your Microsoft Dynamics 365 CRM Partner?
City Dynamics specialises in delivering Microsoft Dynamics 365 CRM systems. When you partner with us, you’ll gain access to a dedicated team of professionally trained consultants who are Microsoft Dynamics 365 certified.
Our consultants are firmly focused on delivering solutions built on Microsoft Dynamics 365 CRM and ERP applications. This high level of specialisation, and our understanding of how businesses operate, means we can tailor solutions to meet your organisation’s unique business requirements.
With our vast experience and expertise, City Dynamics is ideally placed to partner with your organisation and deliver a Dynamics 365 system that will enable your business to transform and thrive for the long term.
Frequently Asked Questions
City Dynamics can help you improve your customer relationship management (CRM) using Microsoft Dynamics 365 CRM. Using this software, businesses can manage customer interactions across multiple touchpoints, including sales, marketing, and customer service. It offers a 360-degree view of the customer, enabling you to gain valuable insights into customer behaviour and preferences. With Microsoft Dynamics 365 CRM intelligent insights and analytics, businesses can personalise customer interactions, increase customer satisfaction and drive revenue growth. With the ability to integrate with other Microsoft products such as Office 365 and Power BI, it makes it a complete solution for customer engagement and relationship management.
Microsoft Dynamics 365 provides a centralised platform for managing customer data, including customer profiles, sales and marketing activities, and interactions with customer services. With sales automation capabilities, businesses can also manage their lead management, opportunity tracking, and sales forecasting all through a bespoke interface. When used with the support capabilities, Microsoft Dynamics 365 enables businesses to manage customer enquiries and complaints efficiently.
City Dynamics specialises in delivering Microsoft Dynamics 365 CRM systems and a dedicated team of professionally trained consultants who are Microsoft Dynamics 365 certified and will support you throughout implementation. Throughout planning, design, development and testing the project team will work together to identify business requirements and objectives and customise the user interface, workflows and integrations of other systems. The CRM will then be developed, tested and deployed to end-users, with our support team and training to support end-users to ensure successful adoption of the new system and features.