Microsoft Dynamics 365 CRM solutions
City Dynamics delivers a range of Microsoft Dynamics CRM solutions that empower businesses to effectively manage all aspects of their customer relationships.
Microsoft Dynamics 365 CRM Sales
Expertly implemented by City Dynamics, Microsoft Dynamics 365 Sales is a cloud-based CRM system that will enable your business to:
Build stronger customer relationships
Gain deeper customer insights to nurture them at every touchpoint and interaction.
Win new customers
By connecting your salesforce with customers through all the right communications channels.
Use AI to boost revenue
Sales cycles can be streamlined with suggested actions based on the best opportunity to close.
Improve pipeline management
Help sellers to sell smarter with automated recommendations for a stronger pipeline.
Reduce admin time
Sales processes and repetitive admin tasks can be automated, allowing your teams to focus on selling.
Maximise sales
Ultimately D365 Sales will help your organisation to boost sales using a variety of powerful tools and technologies.
Microsoft Dynamics 365 CRM Marketing
With the Microsoft Dynamics 365 CRM Marketing application, City Dynamics can help your business to:
Transform customer experiences
By creating more personalised customer journeys to strengthen relationships and earn loyalty.
Engage customers faster
Using trigger-based customer journeys via email, text messages or other channels, customer journeys can be triggered in real-time.
Personalise customer experiences
AI-driven insights can be used to turn data insights into the most appropriate course of action.
Scale your business
With a centralised platform that can easily be customised with marketing tools that you are already using.
Quickly win customers and earn their loyalty
With D365 Marketing, real-time customer journeys can be created across all customer touchpoints.
Collaborate across departments
All teams can collaborate and engage across the entire customer journey.
Microsoft Dynamics 365 CRM Customer Service
City Dynamics provides Dynamics 365 Customer Service solutions that enable our clients to transform their service delivery and consistently delight customers.
Make agents’ lives easier
AI-driven productivity tools provide the right information at the right time to help agents close calls faster.
Make customers’ lives easier
Virtual agents and knowledge base portals provide customers with self-service capabilities.
Optimise your operations
D365 Customer Service is based on a single consolidated platform that provides insights and is adaptable.
Connect with customers
Communicate with your customers on their preferred channel and deliver consistent experiences.
Know your customers better
When you can recognise and connect with customers quickly, you can personalise and improve interactions.
Work smarter
Deliver amazing customer service with connected processes, without increasing headcount.
Why choose City Dynamics as your Microsoft Dynamics 365 CRM Partner?
City Dynamics specialises in delivering Microsoft Dynamics 365 CRM systems. When you partner with us, you’ll gain access to a dedicated team of professionally trained consultants who are Microsoft Dynamics 365 certified.
Our consultants are firmly focused on delivering solutions built on Microsoft Dynamics 365 CRM and ERP applications. This high level of specialisation, and our understanding of how businesses operate, means we can tailor solutions to meet your organisation’s unique business requirements.
With our vast experience and expertise, City Dynamics is ideally placed to partner with your organisation and deliver a Dynamics 365 system that will enable your business to transform and thrive for the long term.
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