Microsoft Dynamics 365 CRM solutions

City Dynamics delivers a range of Microsoft Dynamics CRM solutions that empower businesses to effectively manage all aspects of their customer relationships.

Microsoft Dynamics 365 CRM Solutions

Microsoft Dynamics 365 CRM Sales

Expertly implemented by City Dynamics, Microsoft Dynamics 365 Sales is a cloud-based CRM system that will enable your business to:

Build stronger customer relationships

Gain deeper customer insights to nurture them at every touchpoint and interaction.

Win new customers

By connecting your salesforce with customers through all the right communications channels.

Use AI to boost revenue

Sales cycles can be streamlined with suggested actions based on the best opportunity to close.

Improve pipeline management

Help sellers to sell smarter with automated recommendations for a stronger pipeline.

Reduce admin time

Sales processes and repetitive admin tasks can be automated, allowing your teams to focus on selling.

Maximise sales

Ultimately D365 Sales will help your organisation to boost sales using a variety of powerful tools and technologies.

Microsoft Dynamics 365 CRM Marketing

With the Microsoft Dynamics 365 CRM Marketing application, City Dynamics can help your business to:

Transform customer experiences

By creating more personalised customer journeys to strengthen relationships and earn loyalty.

Engage customers faster

Using trigger-based customer journeys via email, text messages or other channels, customer journeys can be triggered in real-time.

Personalise customer experiences

AI-driven insights can be used to turn data insights into the most appropriate course of action.

Scale your business

With a centralised platform that can easily be customised with marketing tools that you are already using.

Quickly win customers and earn their loyalty

With D365 Marketing, real-time customer journeys can be created across all customer touchpoints.

Collaborate across departments

All teams can collaborate and engage across the entire customer journey.

Microsoft Dynamics 365 CRM Customer Service

City Dynamics provides Dynamics 365 Customer Service solutions that enable our clients to transform their service delivery and consistently delight customers.

Make agents’ lives easier

AI-driven productivity tools provide the right information at the right time to help agents close calls faster.

Make customers’ lives easier

Virtual agents and knowledge base portals provide customers with self-service capabilities.

Optimise your operations

D365 Customer Service is based on a single consolidated platform that provides insights and is adaptable.

Connect with customers

Communicate with your customers on their preferred channel and deliver consistent experiences.

Know your customers better

When you can recognise and connect with customers quickly, you can personalise and improve interactions.

Work smarter

Deliver amazing customer service with connected processes, without increasing headcount.

Why choose City Dynamics as your Microsoft Dynamics 365 CRM Partner?

City Dynamics specialises in delivering Microsoft Dynamics 365 CRM systems. When you partner with us, you’ll gain access to a dedicated team of professionally trained consultants who are Microsoft Dynamics 365 certified. 

Our consultants are firmly focused on delivering solutions built on Microsoft Dynamics 365 CRM and ERP applications. This high level of specialisation, and our understanding of how businesses operate, means we can tailor solutions to meet your organisation’s unique business requirements.

With our vast experience and expertise, City Dynamics is ideally placed to partner with your organisation and deliver a Dynamics 365 system that will enable your business to transform and thrive for the long term. 

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