Microsoft Dynamics 365 Customer Service
Customer Service is Microsoft Dynamics 365’s ticketing and helpdesk solution, enabling you to raise, track, manage and close support tickets using a wealth of knowledge articles, as well as store all relevant client information to ensure your service is second to none.
- Case management functionality using queues, SLAs, case resolution activity tracking, knowledgebase articles, time or unit entitlements.
- Case Management allows your customers to raise, see and update cases using the Case Management Portal, which can be designed to match your company branding.
- Knowledge articles allow your support agents to find as quick a resolution as possible, with knowledge searches, feedback, and linking to specific cases available.
- Manage your account and contacts with the ability to track all cases relative to each of your clients at any time.
- In depth reporting to allow visibility across all your case management, enabling you to drive your service to the highest levels.
- Alerts to let you know you’re getting close to missing a Service Level before it happens.
What are your challenges?
Dynamics 365 Customer Service will be right for you if:
You may even have an existing Dynamics 365 system which you need to link – with a common database. This is easily done with Dynamics 365, and with APIs we can connect to any system.
What will Dynamics 365 Customer Service bring to your business?
- With the flexibility of the cloud, you can access the Customer Service app from anywhere at any time, giving you an adaptable solution, which can grow with your business.
- With automation and using tools, SLAs, queues and workflows, you can free up time for your engineers to achieve better and faster resolutions on your support cases.
- With a deeper level of insight, you can better-inform your business decisions to make sure your team are as smart as possible – work smarter not harder.
- Having links to other Microsoft tools allows you to collaborate easily, across the business.
- Customisation possibilities are endless, making each implementation fit your business the way you need it to – to support the way you want to work.
Why Dynamics 365?
Find out what Microsoft Dynamics 365 Sales can do for your business
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