At City Dynamics, we are dedicated to supporting our customers for the long-term. To continually monitor and improve the support we deliver, surveys are automatically generated following the closure of every individual support call. Here's a snapshot of the key statistics for the last 90 days:
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We are very proud of the high ratings our customers have given, reflecting the positive and timely interactions we have with them. All feedback is valuable as it enables us to continue making improvements to the support services we deliver.
Our dedicated customer support team is responsive, proactive and easy to talk to. City Dynamics doesn’t hide behind chatbots, we believe in direct engagement with all our customers.
Our goal is always to resolve issues swiftly and efficiently, so we were delighted to receive the following customer feedback: