Optimising support for all our clients

City Dynamics Support Surveys

At City Dynamics, we are dedicated to supporting our customers for the long-term.  To continually monitor and improve the support we deliver, surveys are automatically generated following the closure of every individual support call. Here's a snapshot of the key statistics for the last 90 days:

City Dynamics Support Surveys

How satisfied are you with City Dynamics support experience?


4.7 Average Rating

City Dynamics made it easy for me to handle my issue


4.7 Average Rating

We are very proud of the high ratings our customers have given, reflecting the positive and timely interactions we have with them. All feedback is valuable as it enables us to continue making improvements to the support services we deliver. 

Rapid resolution

Our dedicated customer support team is responsive, proactive and easy to talk to. City Dynamics doesn’t hide behind chatbots, we believe in direct engagement with all our customers.

Our goal is always to resolve issues swiftly and efficiently, so we were delighted to receive the following customer feedback:

“Nothing could have been done better. You even sorted access for me to be able to complete changes required without having to arrange another support call, which is a massive benefit.”

“Heather was brilliant, immediately finding the issue and correcting it. She also advised on how to avoid the issue in future. I’m very grateful.”

“James responded and resolved our issue, almost immediately. Very grateful as it was urgent.”

“My query was answered promptly and efficiently.”

“The advisor knew exactly what the problem was and resolved the situation quickly and efficiently. Thank you.”

“As always David was helpful and a great teacher”

Find out about the solutions City Dynamics delivers to clients