Microsoft Dynamics 365 - Powered by Microsoft Copilot

Revolutionise Your Business with AI and Microsoft Dynamics 365

Welcome to the present of business operations; with artificial intelligence and the robust capabilities of Microsoft Dynamics 365, we bring you a transformative solution that elevates your business to new heights.

You want AI-driven insights and seamless automation to supercharge your productivity, enhance customer experiences, and streamline your processes. You need Copilot in Microsoft Dynamics 365 Business Central.

Outpace your competition and drive business growth like never before. It's time to move it up a gear! Let’s innovate together.

Microsoft Copilot

What is Microsoft 365 Copilot?

Copilot is exactly what it suggests; your copilot for work. Reduce the number of tasks you have to complete each day, lightening your load and allowing you to concentrate on important tasks like running your business.


How does Copilot work?


Copilot is now integrated into Microsoft 365 in two ways. Firstly, it enhances your experience by being embedded directly into familiar Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, Teams, and more. This integration aims to boost creativity, increase productivity, and improve skills.


There is a completely new feature for 2024: Business Chat. This tool leverages the LLM, Microsoft 365 apps, and your personal data—including your calendar, emails, chats, documents, meetings, and contacts. With Business Chat, you can accomplish tasks that were previously impossible, such as using natural language commands like “Tell my team how we updated the product strategy,” to generate a status update based on recent meetings, emails, and chat conversations.


Turn your words into the most powerful productivity tool. And now for the first time, Dynamics 365 Business Central users can interact with their data better when using Copilot alongside Business Central.

Copilot for Microsoft 365

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Microsoft Copilot in Dynamics 365 Business Central

Microsoft Copilot in Dynamics 365 Business Central revolutionises business management by integrating advanced AI capabilities directly into your workflow. This powerful tool enhances productivity by automating routine tasks, delivering real-time data insights, and streamlining operations. With Copilot, businesses can make informed decisions faster, personalise customer interactions, and optimise overall performance. The seamless integration with Dynamics 365 Business Central ensures that your team can harness the full potential of AI-driven insights to drive growth and efficiency. Transform your business processes and stay ahead of the competition with Microsoft Copilot in Business Central.

Data-Driven Insights

Microsoft Copilot allows Dynamics 365 Business Central users to interrogate data live in the system. Whilst other systems require you to run a report to calculate balances, Microsoft Copilot addresses this by allowing users to ask natural language questions about the data. It will then generate tables automatically for them. Now, users can drill down and then summarise using Copilot and analysis tabs.

Optimised Operations

Streamline your business processes, reducing complexity and manual effort. By automating routine tasks and integrating intelligent tools, Copilot enhances operational efficiency, allowing your team to focus on strategic initiatives. Real-time data analysis and AI-driven insights help identify bottlenecks and areas for improvement, ensuring smoother workflows and faster response times. With Copilot, your operations become more agile and effective, driving better performance and supporting business growth.

Enhanced Productivity

Your finance employees have a lot of work on their hands, importing bank statements, reconciling transactions, and making sure all transactions are accounted for. While Business Central already has features that streamline these processes, the time-consuming work to process unmatched transactions every week takes up valuable hours during their workdays. Now you can take routine tasks and automate them with Microsoft Copilot.

Improved Customer Engagement

Enhance your sales performance and customer engagement with Microsoft Copilot in Dynamics 365 Business Central. By leveraging AI-driven insights and automation, Copilot streamlines your sales processes, helps identify new opportunities, and provides real-time data analysis. This enables your team to make informed decisions faster, personalise customer interactions, and ultimately drive more sales. Transform your sales strategy with the intelligent capabilities of Microsoft Copilot.

Work smarter with Copilot in Microsoft Dynamics 365 Business Central

Want to see Copilot in action? Schedule a Demo with us today!

Microsoft Copilot FAQs

What is Microsoft Copilot?

Microsoft Copilot is an AI-driven assistant integrated into Microsoft 365 and Dynamics 365 applications. It helps automate tasks, provide insights, and enhance productivity across various platforms like Word, Excel, PowerPoint, Outlook, Teams, and Business Central.

How does Microsoft Copilot work?

Microsoft Copilot leverages advanced AI and machine learning models to analyse data, automate routine tasks, and provide actionable insights. It integrates seamlessly with Microsoft 365 and Dynamics 365 apps, using natural language processing to understand and respond to user prompts.

What are the benefits of using Microsoft Copilot?

Microsoft Copilot offers numerous benefits, including increased productivity, data-driven insights, improved customer engagement, and optimised operations. It helps users automate mundane tasks, make informed decisions, and enhance overall efficiency.

Can Microsoft Copilot be used in Dynamics 365 Business Central?

Yes, Microsoft Copilot is integrated into Dynamics 365 Business Central, where it helps improve sales processes, streamline operations, and provide real-time insights to support better decision-making and customer interactions.

Is Microsoft Copilot secure?

Microsoft Copilot is built with security and privacy in mind, adhering to Microsoft's stringent data protection standards. It ensures that your data is handled securely and in compliance with industry regulations.

How do I get started with Microsoft Copilot?

To get started with Microsoft Copilot, you need to have a subscription to Microsoft 365 or Dynamics 365. Once subscribed, you can access Copilot features directly within the supported applications. City Dynamics can help you get started with Microsoft 365 and Dynamics 365.

What applications support Microsoft Copilot?

Microsoft Copilot is supported in various Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and Dynamics 365 applications like Business Central. It is designed to work seamlessly across these platforms to enhance productivity and efficiency.

How much does a Microsoft Copilot License Cost?

The cost of a Microsoft Copilot license varies depending on the specific application and the subscription plan you choose. If you are using Copilot in Business Central then the licence is free. Contact us if you would like a quote on purchasing Copilot licenses or any Microsoft 365 applications.