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What is Microsoft Dynamics 365?

Dynamics 365 brings together the best of Microsoft’s CRM and ERP cloud offerings into one cloud service with specific, purpose built apps for each of your key business processes, including finance, sales, customer service, marketing and project service.

Dynamics 365 provides customers with the familiarity of the Microsoft UI, alongside cutting edge analytics, integration and workflow. The platform ensures consistency, interoperability and extensibility.

Microsoft Dynamics 365: An Overview

The core features of Microsoft Dynamics 365


  • Sales

    This feature supports all aspects of your sales processes, including internal and field sales, helping you to build loyalty with your customers. Dynamics 365 gives your sales process transparency through tracking order processing and providing an overview of each customer; including details on all orders and communications. Dynamics 365 for Sales lets your sales team bring digital intelligence into each deal and focus on the right prospects with contextual customer insights based on social networks, news, events and connections.

  • Customer Service

    Dynamics 365 enables quick replies to customer requests, building consistency and reassurance into your customer support. This makes managing your customers straightforward; helping your team to build better relationships and improve satisfaction. Dynamics 365 integrates your sales, marketing and financial systems to give your team a 360-degree view of your customers so you can better serve and support their needs and drive revenue.

  • Finance & Operations - 365 Business Central

    Dynamics offer a complete financial management solution for small and medium-sized businesses, helping you adapt quickly to changing market demands and drive business growth. Dynamics 365 Business Central enables you to close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure compliance.

  • Marketing

    Dynamics 365 for Marketing allows for your company’s marketing activity to utilise the powerful cloud-based capabilities of Dynamics 365; allowing end-users to create custom email templates, actionable surveys and forms all within one solution. Manage and create automated campaigns and events alongside Dynamics 365 for Marketing’s powerful lead management and reporting toolset to make engaged and informed interactions that will power your business’ success.

  • Project Service Automation

    PSA brings strong project management functionality to the Dynamics 365 solution, allowing for in-depth project planning; as well as deep-level sales, operations, time and resource management. Customer engagement is at the core of PSA, making it an ideal platform for ensuring your company’s projects meet all your client needs, whilst maximising team collaboration and efficiency.

Dynamics 365 enables you to:

  • Cherrypick from apps – so you can start with what you need, growing at your own pace to run your business in the cloud.
  • Achieve greater productivity where you need it with customised productivity tools. Dynamics 365 will help you to integrate your business processes, facilitating greater collaboration and increasing productivity across your business.
  • Draw on built-in business intelligence with applications that fuse big data, advanced analytics and IoT.
  • Anticipate growth through nimble, adaptable applications that allow you to compose, modify and extend processes in real-time as you need them.
  • With Dynamics 365, organisations can reimagine their business model with a consistent, flexible, extensible platform.

Microsoft Dynamics 365 works with:

  • Office 365

    Make use of Dynamics 365's full integration potential with many of the essential Office 365 applications including Excel, Word and SharePoint.

  • Power BI

    Engage with your data on a whole new level through Power BI's detailed reporting functionality. Produce detailed, real-time dashboards comprised of actionable charts and data reports to ensure all your business actions are well informed and accurate.

  • Cortana Intelligence Suite

    Fully harness the power of Microsoft's AI-powered Cortana Intelligence Suite to effectively analyse your company's data to engage in automated, intelligent action to power your company's success.

  • PowerApps

    Use PowerApps to create bespoke business apps to expand your solution's capabilities through task and process automation applications, allowing your company to embrace a Common Data Service (CDS)

City Dynamics are the Microsoft Gold Partner of choice

From the outset, we made a decision to value quality over quantity. As a result, we are hard to beat in terms of the personal attention and continuity of support we offer to our clients.

Our people, products, and processes have all been chosen to match the needs of financial and professional services. We only hire ERP consultants with an accounting background, ideally those with technical expertise in professional services.

Read Our Success Stories

Case Study: Me Learning

Case Study: White Clarke Group

Get In Touch

If you wish to get in touch, please contact us using the details below.

City Dynamics . 131 Finsbury Pavement . London . EC2A 1NT