City Dynamics has designed this website to give you a fantastic experience whilst respecting and protecting your privacy.

This policy describes in plain English exactly what data we collect from you when you visit our website, how we process it and how you can get in touch with our Data Protection Officer with any questions. This policy is effective from April 2018.

By using or registering with this website you agree to this policy.

1. Principles of our Policy

Private: We will never sell, rent or trade information about you to other companies.

Secure: In accordance with the Data Protection Act and the General Data Protection Regulation (GDPR) we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.

Necessary: We won’t collect information unless it is used to deliver a better service or to give you useful, relevant information.

2. Data We Collect from You

We receive information about you in two ways:

Directly from you – This is usually your contact details you provide via a form (e.g. to request further information or download a resource).

Automatically from the citydynamics.com website: This includes your IP address and browsing behaviour. Understanding the way you interact with our site enables us to improve our service to you.

3. Securely Using Your Data

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may legitimately interest you, where you have consented to be contacted for such purposes. You can choose to opt-out of contact at any time.

To carry out our obligations arising from any contracts entered into between City Dynamics and yourself.

To notify you about changes to our service.

Occasionally we may incorporate cookie-generated data together with other data we hold to communicate with you in the most appropriate way. We may also compile and provide aggregate statistics about our site users, information requests, traffic patterns and any other related site information but will never identify you as an individual.

Data is processed within the Microsoft Azure environment and stored in the UK and Ireland.

Our website provider, Tilt stores the data it holds within the US; with a company registered under the US Privacy Shield Framework

Information about you will be kept secure and it will not be supplied to anyone else unless we are obliged or permitted by law to disclose it. City Dynamics do not sell, rent or trade any personal information supplied by you to any third party.

4. Contact us

This website is owned and operated by City Dynamics Ltd.

We are registered in England and Wales under registration number 04361762. City Dynamics is a registered Data Controller with the UK ICO, number PZ9266243.

Our registered office is:

131 Finsbury Pavement, London, EC2A 1NT, United Kingdom
You can contact us by writing to the business address given above, by email to moreinfo@citydynamics.com or by telephone on +44 (0) 20 7065 6868.

5. Your Data Protection Rights

Please contact us any time to:

Request access to information that City Dynamics has about you

Correct any information that City Dynamics has about you

Delete information that City Dynamics has about you

Ask any questions about City Dynamics’s collection, storage and processing of your data

Email: moreinfo@citydynamics.com
Phone: +44 (0) 20 7065 6868
Address: 131 Finsbury Pavement, London, EC2A 1NT, United Kingdom

City Dynamics only provides corporate services to organisational clients and expects that all data provided by you is as a representative of a legal person (e.g. Limited company). You have the right to ask us not to process your personal data for the purposes of sending marketing to your organisation. You can exercise your right to prevent such processing at any time by contacting us.

You have the right to lodge a complaint with your Supervisory Authority. In the UK, the supervisory authority is the ICO, https://ico.org.uk.

6. Cookie Policy

In accordance with the General Data Protection Regulation (GDPR), the United Kingdom’s Privacy and Electronic Communications Regulations (PECR), Data Protection Act and Information Commissioner’s Office guidance, this website follows the “Implied Consent” basis for processing cookies. The first time you visit this website you will be informed of the cookies we use and that by continuing to browse this website you are implying your consent for us to use cookies.

A cookie is a very small text file placed on your computer. Cookies help us to:

Understand browsing habits on our website

Understand the number of visitors to our website and the pages visited

Remember you when you return to our website, so we can provide you with a more personalised experience.

Most cookies are deleted as soon as you close your browser, these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them, or they expire.

You can choose to block or delete cookies through your browser settings at any time.

Cookies on this website:

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

You can find out more about website tracking and how to enable “Do Not Track” (DNT) at https://allaboutdnt.com/