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Customer Service is Microsoft Dynamics 365’s ticketing and helpdesk solution, enabling you to raise, track, manage and close support tickets using a wealth of knowledge articles, as well as store all relevant client information to ensure your service is second to none.
Dynamics 365 Customer Service will be right for you if:
You are running your cases in Outlook, Excel or a more basic system and your information is spread across spreadsheets, emails and notes.
Your support engineers are taking too long to access accurate information on a given case.
Solving cases means starting again from scratch rather than using information from a previous similar problem.
You need to consolidate all information on cases into a single source of truth system, accessible by anyone from anywhere at any time.
You want to link your cases to Outlook, Office and Teams for better collaboration.
You are in a position of growth as a business and need a scalable system which can support you through this time and into the future.
You may even have an existing Dynamics 365 system which you need to link – with a common database. This is easily done with Dynamics 365, and with APIs we can connect to any system.
Dynamics has the unique advantage of being part of the Microsoft ecosystem, with the benefit of native linkups to applications such as Outlook, Excel, LinkedIn, and more.
With a community of literally millions using the product, there is always a solution to any problem as there is always someone who has been there before.
Power Platform is a powerful tool which can fill any gap in functionality by creating a Power App, providing deeper analysis of your data using Power BI, or creating automated pathways between all your applications using Power Automate.
Microsoft’s partner network will ensure you find the right partner that is suited to your needs with a wealth of experience when it comes to delivering Microsoft Dynamics 365 and the complete range of Microsoft solutions.
Click the button below to submit your enquiry to our team who will get back to you as soon as possible.
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