5 Tips to increase user engagement on Microsoft Dynamics 365

When was the last time you checked in with your team about the way they use Microsoft Dynamics 365?

Microsoft Dynamics 365 is a crucial platform for businesses to manage their resources, finances, sales activity and improve customer satisfaction. However, the key to success lies in user adoption and engagement.

Most businesses and teams evolve over time, get in touch for a review to make sure that your system is delivering full value and ROI.

Here are 5 tips to increase user engagement:

Listen

Involve users in the process: Users should be given the opportunity to provide feedback on their preferences and requirements to help ensure that the system meets their needs. Consulting with users will also help them understand the purpose of the platform and what it can do for them.

Support

Offer regular training and support: Employees need to be educated on how to use the platform effectively, tempting though it may be to get your existing team to train new starters this often leads to misunderstanding and corner cutting. City Dynamics can offer Microsoft Dynamics training and access to support to help users become familiar with the system.

Regulate

Ensure data accuracy: Data accuracy is crucial for the success of any system. Ensure that data is entered correctly and kept up-to-date by establishing a set of guidelines for data entry and conducting regular data audits to ensure compliance.

Simplify

Many businesses are subject to change over time and a system that doesn’t keep up can become difficult to navigate and over complicated. Microsoft Dynamics has the capability to change with your business and with regular review and modification it will remain intuitive and user-friendly, with clear navigation and easy-to-use tools.

Gamify

Incentives can be a powerful tool in driving user adoption. Consider rewarding employees for using the platform or achieving certain milestones. This can motivate users to engage with the platform and increase their productivity.

Find out how Dynamics 365 can help you to scale your business, increase efficiency and optimise security.

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