Vacancy
Microsoft Dynamics 365 Business Central Support Consultant
Application Deadline: 30/09/2023
Job description
This is an exciting new support role!
If you enjoy assisting and solving problems for customers, are keen on technology and enjoy variety in your job, then this is the ideal role for you.
What is the role?
This is a fantastic opportunity if you are looking for a progressive career working with Dynamics 365 Business Central. As a small business working on significant and varied projects and clients your role will be impactful and rewarding, you’ll see our client’s business’s transform through your hard work and dedication.
Our journey towards a proactive and responsive support desk is the key to our success, you will be at the forefront of the business managing our clients daily. It’s a great position to learn the spectrum of functionality in D365 Business Central and other 3rd party applications and work with a variety of our D365 Business Central solutions.
You’ll be working alongside our experienced support team. Your personal growth and development are the key to our success, and you’ll be encouraged to co-create your own challenging objectives and targets that allow your career and salary to flourish. You’ll be provided training to pass several Microsoft Certifications.
What we do
Our mission is to improve the lives and business success of our clients and their people. We do this by transforming clients’ businesses with the Microsoft Dynamics 365 Business Central and a suite of Microsoft Dynamics 365 business solutions. The transformation allows them to grow, scale, acquire new businesses, and much more. We’re based in the heart of the City, where many of our clients, who are finance or professional services companies, are based.
Key Accountabilities
The following will be included in your role, as you become more competent and confident in managing clients cases at level 1, 2 and eventually 3 your role will widen into working on parts of clients projects:
- Business Central Support as part of a wider team, liaising with users on a day-to-day basis. Level 1 and Level 2 support to all Business Central clients.
- Escalating 3rd level support to a consultant and working with consultants to resolve
- Escalating software issues with Microsoft
- Support for 3rd party and in-house applications and extensions, including but not limited to:
o Continia Document Capture
o Continia Expense Management
o Master Data Management
o Group VAT returns
o Astral Reports
o Jet Reports
o Internal integrations in conjunction with the dev team
- Creating training video’s on ‘how-to’s’
- Part of the webinar creation team for the Microsoft Wave Releases
- Training new users
- Managing the support queue
- Weekly Support reports and review with senior leadership team
What are your accountabilities:
- Maintain Support SLAs
- Maintain and improve client feedback
Skills & Experience
Experience
- Experience working in a support role
- Accounting knowledge, either academic or through experience
- Excellent communication skills
- Excellent customer engagement skills
- Knowledge of a cloud based finance system
Desirables
- Dynamics 365 Business Central Knowledge
- MB800 Certification
Our Team Culture
- We have a growth mindset, a passion for knowledge, and we want to learn and evolve. We invest some of our own time in developing our technical skills.
- We care about our clients and colleagues and are sincere in supporting them to solve their issues and celebrate with them in their successes.
- We have a positive and cheerful outlook to life. We regularly have fun social and wellbeing events together.
- We’re great communicators and can communicate and engage with people at all levels of an organisation to build productive relationships.
- We manage our time effectively, know how to prioritise our workload, and work towards completing tasks within given deadlines.
- We’re willing to travel to client sites, locally, nationally, and internationally as part of our role.
What We Can Offer You
- As a small business, the biggest bonus is that you’ll see the impact of all your hard work of the positive changes you’ve made to our client’s businesses, making your role really purposeful , engaging and enjoyable!
- We’re a friendly and supportive team, we enjoy each other’s company especially when in the office together and working remotely. We organise social and fun evenings, giving you time to get to know your colleagues.
- We have a great working environment with our WeWork office, where there are lunchtime and evening social and wellbeing events.
- You’ll be encouraged to progress your career through exposure to significant and varied projects and passing Microsoft Certifications.
- We offer access to comprehensive training programs to empower employees with essential skills and knowledge for continuous professional growth.
- You’ll create a personal development plan to ensure you are progressing on your career and salary path.
- Hybrid working options, where you'll be working from home, our office and client sites.
- Our benefits package includes, Vitality Health Insurance and Medicash health plan, these also provide access to host of discounts to services and products.