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A Day in the Life of a Dynamics Project Manager



Following technology and sales roles at GSK and Orbitsound, Natasha joined City Dynamics in 2014 as a Dynamics CRM consultant. Her success in the position saw her promoted to Senior CRM Consultant in December 2016 before becoming a Dynamics Project Manager in 2017. Natasha holds multiple Dynamics certifications and speaks four languages.

What does an average day in the City Dynamics office look like?

For me, a typical day usually centres around me ensuring that all of the projects I’m responsible for are running smoothly, as well as time spent managing clients and handling project calls. Overall, there’s a lot of communication with consultants, with clients, and with the management teams.

How has your career progressed at City Dynamics?

I began my career at City Dynamics as a consultant in 2014, before moving into my Project Manager role in late 2017. Although I’ve changed roles, I still like to involve myself in the consultancy side, which I think makes the project manager role a perfect fit for me personally. Being a project manager allows me to maintain a direct involvement in a project, from beginning to end and beyond.

What about your role do you enjoy the most?

Interacting with clients is easily what I enjoy the most about my role. I think that the opportunity to involve myself in exploring and understanding the needs of clients is where the excitement lays for me. I like the diversity of working with different people within companies and industries that you may have not personally experienced before.

What were you doing before you joined City Dynamics?

I graduated from City University, where I studied Business Computing Systems. After graduating, I took a little break to go traveling around Morocco, Rome, and Sicily. I always knew that I wanted to go into the consulting world, then the opportunity at City Dynamics came up and I’ve been here for four and a half years!

What has been your favourite project that you’ve worked on so far?

My favourite project involved upgrading a client’s solution from CRM 2011 to CRM 2016, the reason that this project stands out for me was that it was an opportunity for me to be directly involved in both the project management and the consulting aspects of the project. It was a significant project for the client, as there was a lot of functionality in CRM 2016 at that time which 2011 didn’t have, so we were automating things that they were doing manually, refactoring their system to make it as out-of-the-box as possible. You can always expect challenges on the way but the feeling you get when you go live without incident makes it all so rewarding.

Give an example of a recent challenge you’ve overcome as a team

Not so long ago, a consultant was working alone on an integration between two systems that was so new that we as a company had never done it before. We decided to have a group brainstorm to help the consultant move forward. Everyone gathered around the table and discussed their ideas – and now the integration is working, so it has been a success.

What is it like working at City Dynamics?

Everyone knows each other, and it’s a really welcoming and open environment. We’re a small team, which is good because you have the ability to interact with everyone, from the CEO to consultants working on projects. All the consultants get along and we go for lunch together a few times a week. The local Whitecross market is probably the best place to go: it’s got all the cuisines you can think of. We will often have games nights or drinks on a Friday after work and we have bigger socials every few months too – I’m especially looking forward to our Christmas one!

If Like Natasha you are passionate about technology, and you enjoy the challenge of solving problems collaboratively you can discover our latest open vacancies here.

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